Return & Refund Policy

For hygiene, freshness and food-safety reasons, we generally do not accept returns of food products once they have been delivered to the customer.

If your order arrives damaged, please contact us as soon as possible after delivery.

Please keep the original packaging and provide clear photographs or videos of the damaged product/package when requested.

After reviewing the issue, we may offer a replacement, refund or another suitable resolution.

If you receive a product different from the product ordered, please contact us promptly.

After verification, we may arrange a replacement or refund as appropriate.

If an item is missing from your order, please notify us as soon as possible after receiving the package.

We will verify the order details and take appropriate action.

Refunds may be considered in situations such as:

• Incorrect product supplied.
• Confirmed damaged product.
• Missing product from an order.
• An order that cannot be fulfilled by Rekha's IndiSnacks.
• Another situation where a refund has been approved by us.

Refunds may not be provided for:

• Change of mind after delivery.
• Incorrect address provided by the customer.
• Failure to receive the order due to the customer's unavailability.
• Normal variations in handmade food products.
• Products that have been opened, consumed or improperly stored after delivery.

Cancellation requests should be made as early as possible after placing an order.

Once an order has been prepared or dispatched, cancellation may not be possible.

Once a refund is approved, the refund will generally be processed through the original payment method, where applicable.

The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

Please contact Rekha's IndiSnacks with your order details and a description of the issue.

Rekha's IndiSnacks may update this Return & Refund Policy from time to time. Any updated policy will be published on this website.